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Case study · Hospitality

From mixed messages to 125,000 views

Vale Royal Abbey had the heritage, the setting, and the story. What it needed was a partner who could see the full picture - identify what wasn't working, recommend the right changes, and do the work to bring it to life.

181.58% Increase in engagement
216% Increase in followers
125,000 Unique views
3-Month Plan in advance

The client

A well-respected, established venue in need of a strong strategy that stands out

Vale Royal Abbey is a historic venue set within 150 acres of Cheshire countryside in Whitegate. Originally founded as a Cistercian monastery in the 13th century, it has evolved over the centuries into one of the region’s most distinctive and sought-after destinations – offering exclusive weddings, private events and celebrations, afternoon tea, and an 18-hole championship golf course, all set against a backdrop of remarkable heritage and natural beauty. It’s a venue with centuries of stories behind it. Cheshire Cat Marketing’s job was to start telling them.

When Vale Royal Abbey came to Cheshire Cat Marketing, their social media had a big problem: the following was disengaged and built predominantly around golf, which didn’t reflect the full breadth of what the venue had to offer. They wanted to drive more event and afternoon tea bookings, but their social following was mainly interested in golf. Content had become repetitive, ideas had dried up, and the channels weren’t generating the results the team knew they were capable of.

Cheshire Cat Marketing identified mixed messaging as the root cause. Golf content and wedding and events content were competing for the same audience on the same channels – diluting both and speaking clearly to neither. Our recommendation was to split the activity entirely, moving golf to its own dedicated channels and giving the venue’s weddings, events, and hospitality offering the focused, targeted presence they deserved.

Beyond social media, CCM also identified wider opportunities – including a website that wasn’t doing justice to the brand being built online and a great opportunity for SEO growth. Both observations have since shaped a growing, multi-channel partnership.

With the strategic groundwork laid, the brief was clear: rebuild the presence, redefine the voice, and introduce Vale Royal Abbey to the audiences it actually wanted to reach.

What we did

An approach designed for long-term growth

Social Strategy

Before a single post was published, we did the research. That meant a thorough analysis of Vale Royal Abbey’s brand, their target audiences, and the wider wedding and events venue landscape – examining what competitors were doing, identifying the gaps, and building a strategy around where the real opportunities lay.

We developed a content mix built around four pillars:

  • Weddings – showcasing the venue as a setting for one of life’s most significant moments, from the grandeur of the Great Hall to the thoughtful details that make a day unforgettable
  • Afternoon tea – positioning the Abbey’s hospitality offering as a destination experience in its own right; timeless, relaxed, and worth seeking out
  • Events – covering the full breadth of what the venue offers, from intimate christenings and birthday celebrations to milestone gatherings and funeral receptions
  • Brand and heritage storytelling – drawing on the Abbey’s extraordinary history and the people who bring it to life, celebrating the venue’s character and the community built around it

The tone we developed is approachable, warm, and professional – a voice as inviting as the venue itself. Rather than simply promoting services, the strategy was built around stories: real moments, real people, and the kind of content that makes someone stop, feel something, and want to be part of it.

Organic Social Media

With the strategy in place, the work of building a consistent, high-quality social media presence began across Facebook, Instagram, and Google My Business.

Across all platforms, Cheshire Cat Marketing manages a regular programme of posts spanning all four content pillars – image-led content, graphics, video, and reels – maintaining the posting consistency that both the algorithm and the audience require. Every post is written, designed, and scheduled by the Cheshire Cat Marketing team, with each piece crafted to serve the pillar it belongs to and the audience it’s speaking to.

Reels have become a key part of the content mix, giving the venue’s setting, team, and atmosphere a chance to come to life in a format that rewards quality and creativity. Video content is building genuine visibility for the brand in a competitive space.

Alongside social media, CCM manages Vale Royal Abbey’s Google My Business profile – keeping it regularly updated with posts, managing and responding to reviews, and optimising the listing to support the venue’s broader online visibility and local search presence.

All of this is 100% organic. No boosted posts. Everything achieved through content quality, strategic consistency, and a genuine understanding of what the audience wants to see.

Content Days

There’s a moment that captures exactly what the content days at Vale Royal Abbey are about.

A couple got married at the Abbey ten years ago. This year, they returned – to the same venue, the same rooms, the same setting – to celebrate their anniversary over afternoon tea. When they did, the Cheshire Cat Marketing team were there. We captured photographs of them together in the venue they love, recreated moments from their original wedding day, and created a piece of content that told their story in a way no promotional post ever could. A dedicated blog is in the works too. It’s the kind of content that communicates more about Vale Royal Abbey’s relationship with its guests than any amount of copy – and it came from being present, being ready, and recognising a story worth telling when it walked through the door.

That’s the spirit behind every content day.

CCM has carried out multiple content days at Vale Royal Abbey, each one carefully planned in advance. We provide the team with detailed content briefs before every visit, outlining exactly what we’re looking to capture, who needs to be available, and what preparation is needed, so that no time on the day is wasted and no opportunity is missed.

On the day itself, we capture a wide range of assets: photography of the venue’s facilities, grounds, and details, video footage for reels and social content, staff interviews and soundbites that bring the team’s personality to the surface, and, where the opportunity arises, guest stories that give the brand a genuinely human dimension. Where imagery from other photographers is used alongside our own, we ensure they are always properly credited.

The result is a growing bank of high-quality, authentic content that feeds the social media strategy, the website, the blog, and the broader brand narrative – and grows richer with every visit.

Content Strategy & Creation

Alongside the social media work, Cheshire Cat Marketing manages a monthly content programme for Vale Royal Abbey’s website – researching, writing, and publishing blog articles designed to build organic search visibility and drive the right traffic to the venue.

The process is thorough. For each article, CCM carries out detailed keyword research, analysing competitor content and trends within the wedding and events industry to identify the topics most likely to generate meaningful traffic. We develop a content planner that maps out each article in detail – the target search terms, an assessment of how competitive they are, the article’s angle and structure, and the approach we’ll take to make it stand out. Then we write it, source or create the imagery, and upload and publish it ourselves. The client doesn’t lift a finger.

The focus is primarily on wedding-related searches – the area with the strongest potential return on investment for a venue of Vale Royal Abbey’s calibre – though the content plan covers the broader hospitality and events offering too.

SEO results take time, and the foundations we’re laying now are designed to pay dividends for years to come. Vale Royal Abbey’s website is currently being rebuilt by CCM – and when the new site launches, the body of content already created will be perfectly positioned to perform. We’re building the foundations now so that the results, when they come, are built to last.

Before & after

A fresh look, same trusted brand

Before Before
After After

Where it landed

The results

  • Unique Views: 125,000+
  • Facebook engagement over time: ↑181.58%
  • New followers: ↑216%

The engagement trajectory tells the clearest story: a 181.58% increase in engagement over time, averaging over 100 interactions every single day, built entirely on content quality and strategic consistency.


WHAT'S NEXT

What started as a social media brief has grown into a full creative and digital partnership. After working closely with the Vale Royal Abbey team and paying careful attention to what the data was telling us, Cheshire Cat Marketing identified that the venue's website wasn't keeping pace with the brand being built across social media. We're now developing a brand new website - one that will give the venue the digital presence it deserves and give the SEO content the platform it needs to perform.

When it launches, we'll be supporting it with a targeted paid advertising strategy designed to extend reach and convert the audience we've spent months building.

Social media was phase one. The website and paid advertising are phase two. The foundations are firmly in place - and the next chapter for Vale Royal Abbey is shaping up to be the most exciting yet.

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